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What do you think of your recent Flooring Purchase?

Thank you for shopping with us. We are always trying to improve and appreciate your feedback. Please leave us a review about your experience on the website of your choice, such as Yelp, Facebook or Google. We’d love to hear from you!

 

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ANOTHER JOB WELL DONE

★★★★★

I’ve used Carpet One for all my homes over my lifetime and have always had superior results. Choosing the right carpet for your space can be overwhelming, Heather helped us narrow our scope and made the process easier. Hugo, who scheduled our install was personable and managed a small snafu on installation day with professionalism. Throughout the process Heather and Casondra maintained excellent communication regarding timelines and pricing. Finally, I can’t stress enough how important the carpet installers are to ensure a spectacular result. Francisco and his team were exemplary. They had some challenges with our space and stayed several hours overtime to ensure everything was done beautifully. We couldn’t be happier with the results. Thank you Carpet One for another job well done.

-Dore N

COULDN'T BE MORE SATISFIED

★★★★★

Hopkins Carpet One Floor & Home is a great choice for a variety of remodeling needs. We've had them install new carpeting in the past and are now working with them on our kitchen renovation. HCOFH offers a huge product selection, not just carpeting, but also countertops, backsplashes, and -- of course -- flooring. We couldn't be more satisfied with our repeat experiences at Hopkins Carpet One -- first rate customer service and value!

-Kyle K

DEFINITELY RECOMMEND

★★★★★

We had a great experience working with CarpetOne. Everyone was thorough and gave great insight. On installation day Victor and Rose went above and beyond to prepare our subfloors for carpet. Definitely recommend.

-Leondra H

EXTREMELY FRIENDLY AND NICE

★★★★★

I worked with Eric on my estimate, Heather in the office, and Kelly, who restretched the carpet in my very large, lower level recreation room. All of them were extremely friendly and nice to work with, and Kelly did a wonderful job. I wouldn't hesitate to recommend them!

-Marty S

AWESOME JOB!

★★★★★

Great work under new ownership! Thanks for an awesome job!

-Dan F

SUPER HELPFUL AND RESPONSIVE

★★★★★

We have worked with Casondra on two flooring projects. She is super helpful and responsive. I would highly recommend. Additionally both Rocky and Jose do quality work and are super helpful!

-Melissa T

GRATE EXPERIENCE

★★★★★

Great experience, would totally use them again.

-Betsy K

WOULD HIGHLY RECOMMEND

★★★★★

Casondra was very professional and responsive! The carpet installers did a great job. This is my third experience using Hopkins Carpet One and I would highly recommend them

-Stephanie U

FIVE STARS!

★★★★★

Just a note to say how impressed we were with the job just now completed.  Very courteous, competent, and efficient gentlemen they were.  Great job – looks great!  Five stars!  J

-Kyle and Louise

WE ARE HAPPY WE USED HOPKINS CARPET ONE

★★★★★

We love the carpet. Kelly is so pleasant. He did a great job.

We are happy we used Hopkins Carpet One.

-Kathy

PLEASED WITH SERVICE AND THE PRODUCTS

★★★★★

We have been extremely pleased with the service and the products provided by Hopkins Carpet One, and especially with Hugo, the estimator who helped us. Our kitchen floor was replaced in less than a day and the result was beautifully completed. We wholeheartedly recommend them.

-Don F

 

 

GRATE JOB

★★★★★

They did a great job of accommodating us for our move - Hugo was great

-George T

WE WILL BE BACK

★★★★★

We will be back for more flooring in future! 

-Michael R 

THEY TRULY TREAT YOU LIKE A FRIEND

★★★★★

Casondra and her team were so helpful throughout this whole process. I could not be happier with the way the floors turned out! As a first time home buyer I had a lot of questions about the whole process and Casondra, Eric and Hugo were so patient and understanding with me. I would highly recommend them to anyone who is in the market for new flooring. They truly treat you like a friend. They were also very conscientious of my budget and helped me find the best flooring options that were in my price range. I already have a new project in mind that I will be hiring them for in the near future. Thank you again for a truly great flooring experience!

-Drew Akins

HUGO WAS EXCELLENT COORDINATING OUR PROJECT

★★★★★

Hugo was excellent coordinating our project. The installation crew was a pleasure to have in our home. Hopkins Carpet One Floor & Home is the epitome of a locally-owned small business.

-Ann Davies

THANKS ZACH

★★★★★

Great assistance. Experienced and helpful. Excellent communication skills. Efficient. Thanks Zach

-Gary Rado

HUGO WAS GREAT

★★★★★

I worked with Hugo to get our condo carpeted and it was a smooth and easy process. Hugo was great about giving me options that fit our budget and incorporated the colors we wanted to use.

-Barbara Shaterian

RESULTS ARE FANTASTIC

★★★★★

I worked with Zach O. on two projects for my home, carpet upstairs and luxury vinyl tile in my kitchen. Both projects went incredibly smoothly, and the results are fantastic. Throughout the process, the entire team was timely in completing the work, and Zach was always more than helpful in answering any questions I had via email or phone (which may have been quite a few, as someone who never replaced flooring before!). Overall, highly recommend Carpet One to those looking for new flooring - the prices are absolutely worth the care and attention you'll receive throughout the process. Thanks again to the team!

-Sarah Fiedler

I HIGHLY RECOMMEND THEM ALL

★★★★★

From start to finish my new carpeting project with Hopkins Carpet One was wonderful From ordering in the store with Zach, measuring done by Hugo and the wonderful installation by Jose with the entire job finished in one day I highly recommend them all They moved all my big pieces (I am a senior citizen female) out and back in quickly & carefully

-Judi Gleeman

COULD NOT ASK FOR MORE

★★★★★

Excellent work, friendly staff and great communication. Could not ask for more. Left the place looking tidy and brand new.

-Matt Dowell

THIS PLACE IS FANTASTIC

★★★★★

This place is fantastic. I have ordered carpet through them a couple of times now and both times I was greeted when I came into the store. They helped me look for carpet and when I found some I liked, they immediately looked to see how long it would take to get it and the cost. No hard pushy sales and the best part is I got it installed so quickly. The installer was fabulous and quick. I will always check with Hopkins carpet One before going any where else and we have moved quite a distance North but it's worth the drive. We trust them.

-Kory Hofer

NANCIE WILL BE OUR FIRST CALL

★★★★★

We had a problem with our new Marmoleum floor. Nancy went to work in conjunction with Erik. They stepped right in and got the entire floor replaced. We were kept in the loop throughout the process. The new floor was installed by two seasoned professionals, and it's beautiful. When they were finished, you couldn't tell they had been here. Perfectly clean! We're so impressed how this was handled! We're doing the upstairs this summer and Nancie will be our first call. What a team Hopkins CarpetOne has!

-Mathison Family

We couldn't be more pleased with all aspects of the job 

★★★★★

Your crew was here this morning to replace the floor.  They did a great job, and cleaned up afterward.  We couldn't be more pleased with all aspects of the job.  Erik stopped by to check it out, which I thought was nice.  I appreciated how you kept us up to date on everything.  Tell the owner you have a very happy customer.  We still have the upstairs left to do and when we're ready we'll be coming to you.  Again, thanks!

-Bruce and Lin

 GRATEFUL HOW FLOORING TURNED OUT

★★★★★

I am grateful for the way my flooring turned out. Thanks for all your work on this. I will definitely recommend Carpet One to my friends.

-Jan J.

 HIGHLY RECOMMEND

★★★★★

We are very happy with the carpets/rugs we've purchased at Hopkins Carpet One. The sales staff is friendly and helpful. The selection of products is vast, and the showroom is nice. Highly recommend.

-Carrie W.

 PLEASURE TO WORK WITH

★★★★★

Thank you for all that you did for me. Miquel was great, kind, supportive and professional. I am thrilled with my carpet color choice and how wonderful everything looks. Mark and the team have been a pleasure to work with in both of my experiences.

-Lisa L.

 GOOD SELECTION

★★★★★

Thanks for all your help. It was a good selection and installer did a great job.

-Joe S.

I WON'T GO ANYWHERE ELSE!

★★★★★

Great service. I won't go anywhere else!

-Jana L.

 STAFF IS HELPFUL AND FRIENDLY

★★★★★

Purchased some carpet through Hopkins Carpet One. Great company to get your carpet and flooring materials from. Staff is very helpful and very friendly. Would recommend to all my family and friends.

-Rachel D.

 I HIGHLY RECOMMEND

★★★★★

Casondra is a great sales rep and we had an awesome experience! Eric came out to give us an estimate and was very friendly. I was very impressed with their installers, especially Dan who installed our vinyl flooring. I highly recommend.

-Ted Y.

 CUSTOMER SERVICE WAS VERY EFFICIENT

★★★★★

Customer service was very efficient. Casondra was very knowledgeable about carpet. She was very helpful. Provided us with a lot of different options.

-Dennis M.

 EVERYTHING WENT GREAT

★★★★★

Everything went great! Nick did an awesome job and I love the carpet! Thanks!

-Courtney J.

 WE LOVE THE CARPET

★★★★★

Bill and I are stunned by the job that Nick did! Oh my goodness - what an artist he is! Just beautiful in every way. We love the carpet, the cushy padding under it, his precision on every single aspect. We cannot thank you all enough!

-Jill R.

 COULDN'T BE HAPPIER

★★★★★

We couldn't be happier with our entire experience. From the time in the store making our carpet selection, to the measurement and then the installation, everything was perfect. Thanks again!

-Patty C.

 WE LOVE THE NEW CARPET

★★★★★

The new basement look is incredible! We love the new carpet so much that we now want to redo our upstairs and the stairwell. Rocky and John were a great flooring crew! Efficient, skilled and professional. We would have them do another project for us in the future.

-Erica S.

 RECOMMENDED YOUR STORE TO MY FRIENDS

★★★★★

I want to give a shout-out to Casondra. She has been a delight to work with for her personality, her suggestions and her patience. We dealt with her last summer for our new carpet as well. I have recommended your store to several of my friends.

-Anita D.

 WILL BE RETURN CUSTOMERS

★★★★★

We appreciate the wonderful customer service and professional installation. We will be return customers.

-Linda

 THANKS FOR MAKING IT A SOLID EXPERIENCE

★★★★★

Everything went well. I knew very little about carpet. I entered the shop a bit reticently because I've never selected or purchased new carpet before and did not know what to expect. Nancie, behind the desk, came out to initially lead me around the shop explaining distinct differences in carpet and showing me what I might consider. I came back two or three times and each time she responded professionally and warmly to my questions. She also gave me plenty of space. Once we made our two carpet selections, a fellow came out to measure the space in our 110-year-old house. He was on time and considerate of entering our house during Covid. Nancie sent the cost estimate and scheduled a time for installation. Again, the installer, Nick, was on time and he worked diligently all day with two adults (working from home), one teenager (in school remotely), 3 cats, and one crazy dog surrounding him. He worked intently and kept working until the job was done. I had no expectation it could go so smoothly. A definition of integrity is to say what you do and then do what you say and I feel like that was my experience working with this team. Thanks for making it a solid experience.

-Laura J.

 GREAT TO WORK WITH

★★★★★

Hopkins Carpet One is great to work with! We like doing business locally and we have used them in the past. The whole process from the purchase to the installation went very smoothly. The installers are loyal to this store and one even drives a long distance just to work for Hopkins Carpet One. That says a lot about this store; they treat their employees and contractors well.

-Diane K.

 JOB WELL DONE

★★★★★

We are thoroughly impressed with the professionalism and attention to detail shown to our flooring project. We can’t believe the transformation. Job well done! When asked, we won’t hesitate to recommend your team to our friends and all who ask.

-Tom & Margie M.

 VERY SATISFIED CUSTOMER

★★★★★

Todd did an outstanding job. He had to cut around the three compressors on the deck and he did that perfectly. He was so nice. He even changed his shoes before entering my condo so my carpet would not get dirty from the shoes he wore outside. I have been very impressed with everyone I have dealt with at Carpet One. I am a very satisfied customer.

-Pat B.

 BEST EXPERIENCE I HAVE HAD WITH CARPET VENDORS

★★★★★

I just wanted to say that the guys that were out last week to remove and install carpet in unit #1707 were really great! Best experience I have had with carpet vendors, I will definitely give out Hopkins Carpet One contact info if a resident were to ask for recommendations.

-Molly G.

VERY PROFESSIONAL

★★★★★

Very professional from start to finish. Sales rep Nancie Brooks was very patient and accommodating and the installer (I forget his name, my bad) was very professional, nice and cleaned up after himself. Very good experience.

-Giovanna I.

 THRILLED WITH THE OUTCOME OF MY CARPET

★★★★★

Just wanted you to know that I'm thrilled with the outcome of my carpet. I love the choices, the colors, the installation. Thanks for sticking with us as we made our selection. You did a great job of giving me the information I needed while helping me to narrow down the choices. I really appreciate it and will come back for any future needs as well as to recommend you to others. Thanks again.

-Nancy O.

 GREAT SELECTION OF CARPETS

★★★★★

Great selection of carpets. Casondra was so very patient and helpful as we worked to find the very best carpet for our needs. Mark the installer, went above and beyond the installation expectation when he recommended and took the additional time and material to provide for a better transition to a future flooring project. We'll definitely work with Hopkins Carpet One for that project too.

-David V.

 SO HAPPY

★★★★★

We used Hopkins Carpet One for runners for our staircases. Casondra was so patient and helpful with us as we changed our minds on the selections and then had scheduling issues. Eric came out twice to make sure the carpet was going to be the right fit, and Mark, the installer, was diligent in installing the runners perfectly. So happy to have the stairs taken care of and looking glamorous!

-Cynthia M.

 PROFESSIONAL CARPET INSTALLATION

★★★★★

Very professional installation of carpeting for our two level home by a competent crew who worked well together, and completed the job in a timely manner

-Ed O.

 EXCELLENT PRODUCT AND SERVICE

★★★★★

Excellent product, excellent service. Highly recommend

-Betty S.

 VERY HIGH QUALITY PRODUCTS AND INSTALLATION - HIGHLY RECOMMEND.

★★★★★

We got several quotes to rip up existing flooring and replace with wood. Carpet 1 was the only place we could find high quality wood products, produced in N America, and using non-VOC treatments. The work was completed to a high standard and with no surprises in the final bill, as the estimate was highly detailed. The installers were very professional and considerate of our needs for a very big job. We'd definitely look to them again for future projects.

-Lorraine M.

 CARPET ONE HAS THE BEST SERVICE!

★★★★★

Carpet One saved us when we felt we were getting the run around from a big box store. Their personal attention was fantastic. Nancie helped us find the right carpet for 3 different rooms, each with different sub floors. One of the carpets was a remnant they had in the store. Not only was it beautiful but it saved us money too. Thank you to Nancie and Carpet One for bringing pleasure back to the experience of improving our home.

-Jennifer D.

 HOPKINS CARPET ONE IS A QUALITY BUSINESS

★★★★★

Hopkins Carpet One is a quality business, where everyone involved is so professional and helpful. The minute you walk into the store, you know you'll be treated right and charged fairly. Nancie has a great eye for color and helped me immensely in picking out flooring. She also stayed in touch while she coordinated with the installer. I'm so glad I found this company!

-Barbara L.

 GREAT PRODUCT AND INSTALLERS

★★★★★

Great product, excellent installers.

-Steven S.

 CARPET INSTALL ON 1928 STAIRCASE AND HALLWAY -- NOTHING IS STRAIGHT

★★★★★

Thank you Mark for a great carpet installation on a custom staircase. Each step was a slightly differently width in our 1928 house with additional cutouts in the hallway. Casondra was very helpful with the selection process through completion. I highly recommend the team for a job well done!

-Elaine G.

 SUPERIOR TO ALL THEIR COMPETITORS!

★★★★★

Hopkins Carpet One has been great to work with on every level. I had visited 2 other larger carpet companies and almost signed on the dotted line to work with one of them and it just did not feel right, I then searched out Hopkins Carpet One and I am so glad I did! They have given excellent service from the time I walked into their store. Nancie has been great with helping me find the 3 different carpets for different areas of our home, and spot on with communications and scheduling. The owner actually came out to do the measuring/estimate, very knowledgeable and helpful with some problem areas of removing tile etc. The installers were very efficient and professional, our carpet looks great! I would highly recommend Hopkins Carpet One!

-Sheilah E.

 VERY PLEASED

★★★★★

Installation was completed per our agreement and the installer cleaned up well afterwards. Very pleased!

-Ron & Carol Z.

 WE WERE TOTALLY SATISFIED WITH OUR EXPERIENCE

★★★★★

We were totally satisfied with our experience buying and having our carpet installed by Hopkins Carpet One. Our installation was tricky in a few places, but the installers knew how to handle each situation, and the results are terrific.

-Roger & Marylyn I.

 FRIENDLY SERVICE

★★★★★

Nice attention to detail and friendly service.

-Jon

 GREAT SERVICE, GREAT PRODUCT.

★★★★★

Great service, great product.

-Steve

 GREAT DEALS

★★★★★

Great deals and fantastic customer service. I love my new carpet.

-Mandy O.

GREAT SERVICE AND INCREDIBLY KNOWLEDGEABLE!

★★★★★

I just re-carpeted my home for the second time in 10 years. Dan, the owner, could not be more knowledgeable or more customer service oriented. He has an eye for color and knows all the high end carpet mills and all the other mills that produce the same rugs for less money. He is your go to for carpet.

-Katie

 GREAT CARPET INSTALLATION

★★★★★

Great job on the carpet installation. Would highly recommend.

-Nolan

 BETTER THAN BIG BOX STORES

★★★★★

I have used Hopkins Carpet One 3 times now over the past 15 years. They always do such a great job. This time we had almost went to "Big Box Store." "Big Box Store" was having a sale, so we thought we would try them out. But the install time was going to be 4-6 weeks out. For the record - I love my big box store. Shop there almost every week. But I did not want to wait for carpet. I then went to Hopkins Carpet One and got a better carpet, same pad and with no "special sale" paid the same price with an install of just over a week. The guy who gave me my quote was the same guy who came to measure. So long story short. Sometimes with the big box stores you think you are saving money. But what I have learned over the years is give the small business a chance. The customer service is great and service is quick. Thank you Carpet One. Once again I am not disappointed!

-DW

 ENJOYABLE TO WORK WITH

★★★★★

Timely, friendly & knowledgeable staff. Enjoyable to work with.

-Tara

 EXCELLENT CUSTOMER SERVICE

★★★★★

I received excellent customer service from the start. Design help that made the difference and quality installation of the carpet!

-Nancy

 AMAZING SERVICE!

★★★★★

From the moment I walked in the door, with a tight budget, desire for high quality and a short timeframe, Casondra gave me expert direction from an overwhelming amount of choices. She then scheduled Dan to come out and measure within a day, it was amazing! Dan measured and gave me the good news that the install would take place in less than a week! It just kept getting better and better as the installation crew came and did a fabulous job! A professional team that got the job done beautifully! I can't wait for my next project with Hopkins Carpet One!

-Cindy

best carpet Store ever!

★★★★★

Sales people were fantastic and very helpful. Installers great, timely and friendly. Was installed on time, and any issues we had after installation were dealt with immediately. I would recommend Carpet One to anyone! Thanks!

-Ruth & Dan

GREAT, GREAT, GREAT!  

★★★★★

Proof that quality and price are not always correlated. Great product, world-class knowledge, advise, and installation, all at a great price. You can pay more at lots of places but you cannot buy better expertise about flooring or higher quality. Install and clean up were perfect, they even hooked my TV and cable back up. 100% real quality.

-Karen

 ON BUDGET. ON TIME. HIGH QUALITY.

★★★★★

We had previously gotten a quote with Lowes and ended up cancelling the order with them for all sorts of problems. Got a recommendation for Hopkins Carpet One, and what a difference! They were thorough, helped us through our decisions, communicated well throughout the whole project, and ended up being cheaper than what Lowes quoted. I couldn't possibly recommend them MORE.

-Matt

EXTREMELY SATISFIED WITH QUALITY OF WORK

★★★★★

My designer recommended me this company for my basement and I'm glad I listened to her. They are very professional and I'm extremely satisfied with the quality of work so far. Installer Eric was very professional and did very nice job.

-Dave

 OUTSTANDING SERVICE, PRODUCT, INSTALLATION

★★★★★

Helpful, patient, knowledgeable, friendly, and excellent quality.

-Mike B.

 FRIENDLY FOLKS AND GREAT SERVICE

★★★★★

The folks at Carpet One were very friendly and helpful. Kelly (installer) was professional and did an impeccable job!

-Scott & Stephanie L.

KNOWLEDGEABLE AND TIMELY

★★★★★

Knew his stuff, and how to direct us to what was needed. Timely and worked with our short timeline to get the job done!

-Scott & Laura

ALWAYS DO A GREAT JOB!

★★★★★

I've used Hopkins Carpet one dozens of times for my properties and have recommended them many times to clients of mine (I'm a Realtor). They always do a great job!

-Erik & Teri M.

EXCELLENT LOCAL BUSINESS

★★★★★

They listened to us and Cassondra was great. I like to support local businesses and they did not disappoint. They didn't try to up sell but fit us in our short time frame! The owner actually came out to give me estimate and knows what customer service represents. The installer was neat and fast very nice!! Would recommend to anyone. It's hard to find this extent of customer service in Minneapolis!

-Katherine C.

 HIGHLY RECOMMEND

★★★★★

The customer service was great. The installation guys were also excellent. They were friendly very professional and personable. Liked how the company followed up the same day to see how the installers were doing. Would for sure recommend Hopkins Carpet One to anyone and have already sent them some business.

-Susan & Raymond J.

1ST CLASS CARPET INSTALLATION

★★★★★

Installers were very profesional. Moved all the furniture with care, and left no trace of thier presence! Kept me up to date on the whole process as it was happening!

-Philip C.

THANK YOU!

★★★★★

Always a great experience at Hopkins Carpet One. From Dan to the install team everyone was great and I look forward to my next project with them.

-Tom

 LOVE MY CARPET!

★★★★★

Hopkins One did a great job helping me pick out the carpet that I needed AND the installation was top notch!

-Dawn M.

GOOD PRICE & SERVICE

★★★★★

Hopkins Carpet One provided a price that was competitive and then did a great job on the installation. I would hire them again.

-Zach

KNOWLEDGEABLE AND HELPFUL

★★★★★

The team at Hopkins were very knowledgeable and helpful

-Rich A.

 WILL GET ALL OUR CARPET FROM HOPKINS CARPET ONE

★★★★★

We called Hopkins Carpet One after we got fed up with slow and sloppy service from Bloomington Carpet One. After waiting over two weeks for a carpet quote from Bloomington, we called Casondra at Hopkins and got a measuring appointment and quote immediately (same day!) for the exact same carpet, AND it was 20% less expensive! Also, long story short, we discovered that Bloomington had previously installed some other carpet in our house that was the wrong color, and Hopkins went way above and beyond to help us fix the situation - and it wasn't even their mistake!! The difference in customer service between the two retailers was astounding. Hopkins was fast and responsive and helpful, and Bloomington was a mess. We will get all of our carpet from Hopkins Carpet One from now on.

-Jules G.

GOOD SELECTION

★★★★

 Good selection of lots of different flooring options for your home. From carpet to laminate to continue to told to hardwood, you can find some options here.
The staff seem knowledgeable and can help provide different options and estimates for your needs.

-Daniel P.

 It was a smooth process

 ★★★★★

Casondra helped us as we debated what carpet to select and Mike installed it as promised and was professional and completed the project within the time-frame he predicted. It was a smooth process and it worked perfectly to get us new carpet before our move-in date. Thanks!

-Mallory A

Great compnay

★★★★★

Purchased some carpet through Hopkins Carpet One. Great company to get your carpet and flooring materials from. Staff is very helpful and very friendly. Would recommend to all my family and friends.

-Rachel D

 Highly Recommended!

  ★★★★

 Rod, Dean and the crew at Carpet One did a fantastic job from carpet education, to install and follow up. My boyfriend and I needed something low budget and timely and Carpet One matched our needs with the care of a million dollar home. Highly Recommended!

-Erin S.

  knowledgeable, helpful and professional

★★★★★

  Very impressed with Carpet One of Hopkins. Everyone from sales to installation was knowledgeable, helpful and professional. I would not hesitate to recommend this business. They have it together!

-Judith S

 consistently professional

★★★★★

I've used Hopkins Carpet One several times over many years and they are consistently professional and reasonable.

-Victoria W.

REVIEW INCREASED FROM 2 STARS TO 4 STARS ACCORDINGLY

★★★★

We had ~1,600 sq.ft. of carpet installed in our newly-purchased home prior to moving in. We ultimately decided to go with Hopkins Carpet One, a more local company, rather than a big box store like Home Depot.

The entire experience was disappointing. The preliminary sales process went fine, but when it came to scheduling/installation there was serious disorganization and confusion about timelines, which was surprising since we'd scheduled installation months in advance and were extremely forthright about our needs (our home was being painted, so we needed to accommodate painters prior to installing new carpet). This was frustrating, but we eventually got everything worked out without too much of a headache.

After two months (installation July 2022), we're happy overall with the low-pile carpet we selected. However, the quality of the installation is really, really disappointing in places. An entire staircase was skipped during the installation and necessitated a separate crew coming out a week later to finish the job. Tack-strips/adhesive is already failing around a couple floor HVAC registers and there was a closet entryway where tack-strip was flat-out missing (which the second crew was thankfully able to correct). A couple hatchet-job cuts along baseboard with almost laughable attempt to correct the mistakes. There are sections of bedroom where the carpet is nearly 1/4" short of meeting the baseboard. Cuts along stair tread/skirt boards are inconsistent; some are great, others…pretty average. Understand low-pile carpet is less forgiving, but we did expect more. This wasn't exactly cheap.

UPDATE: the company’s quality control person did contact us promptly after leaving this review. They stopped by our home to inspect the installation and agreed there were deficiencies (in addition to ones not highlighted within the pictures) and were very apologetic about the quality. A new install crew came by a couple weeks later and fixed several areas. The result is much better. Review increased from 2 stars to 4 stars accordingly. My only gripe is that no one bothered to tell us when the crew was coming to make the fixes. They just showed up at our door one morning. Thankfully we were home.

-David F.

 

NOT HANDICAP FRIENDLY

★★★★★

Not really handicap friendly but they do the best they can.

-Duane S

 

CASONDRA IS A DEFINITELY AN ASSETT TO HOPKINS CARPET ONE  

★★★★

Casondra is very knowledgeable about carpets/flooring. She is personable, acts professional, and willing to take time with customers. She keeps a customer updated regarding their purchase and resolves any issues, if necessary. Casondra is definitely an asset to Hopkins Carpet One.

-Judy K

Patient and pleasant

★★★★★

Casondra was great help with packing our carpeting and vinyl. She was very patient and pleasant. We have always been satisfied with product selection, pricing and installation with Hopkins Carpet One.

– Houzz Member

“A” STAR COMPANY

★★★★★

The customer service was great. The installation guys were also excellent. They were friendly very professional and personable. Liked how the company followed up the same day to see how the installers were doing. Would for sure recommend Hopkins Carpet One to anyone and have already sent them some business. Thanks for being an "A" star company"

-Raymond J.

couldn’t have received better customer service

★★★★★

My wife and I visited Hopkins Carpet One after reading several positive reviews on Angie's List. Upon our arrival at their showroom, Dan Tillman, one of the stores long time owners met us at the door. Although he was on his way out to perform a measurement, Dan kindly took the time to help us with our carpet selection (for a 600 sq ft basement remodeling project) and walked us through many of the options they have available. They have an extensive collection of carpet and other flooring materials and their staff is extremely knowledgable about their products quality, life expectancy, installation methods, and anything else you could possibly ask about. We selected our carpet that day and scheduled a measurement and tentative installation date immediately. They also provided us with a nice sized sample (2' square) to keep. Prices were reasonable and the products/materials were noticeably better that what you'd find at a big-box home improvement store. They had our measurement complete in just a couple days and the carpet was installed a week later. We are very happy with the installation and couldn't have received better customer care anywhere else. Highly recommend Hopkins Carpet One for anyone in or near the Twin Cities Minnesota area.

-Ben S

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